UPRHSD 911 Response

The Paramedics and Emergency Medical Technicians of Ute Pass Regional Health Service District cover 539 square miles that including parts of Douglas, Teller, El Paso, and Park counties. The district consists of both semi-urban and rural areas and serves well over 19,000 residents. Our providers deliver advanced life support (ALS) services to the residents in 6 different fire districts, to include:

  • Northeast Teller County Fire Protection District
  • Divide Fire Protection District
  • Mountain Communities Fire Protection District
  • Florissant Fire Protection District
  • Lake George Fire Protection District
  • Green Mountain Falls Fire Protection District

The District is covered 24 hours a day by three fully staffed ALS Ambulances. Two ambulances are located in Woodland Park, and the other is in Florissant. A Shift Captain is also offline 24 hours a day. During peak call volume times, the district can up-staff additional ambulances.  Due to the size of our district and the topography covered, the average transport times can exceed 50 minutes. This, coupled with an average call volume of about 4000 total calls a year, means a slightly strained 911 system at all times.

Ute Pass Regional Health Service District is constantly discovering new and innovative ways to keep the residents of our district safe. Many experts in the emergency medical field have acknowledged  Ute Pass Regional Health Service District as one of the nation’s finest emergency pre-hospital medical systems. Ensuring that an ambulance with highly qualified providers is available to respond in a timely manner to every 911 call for emergency medical care is our employees’ number one mission. Providing emergent healthcare when and where it’s needed is the number one priority and the focus of all programs within the organization. In recent years, new programs like HOME and MHAP have been enacted by the district in order to keep a fully staffed ALS (Advanced Life Support) ambulance in the district and ready to take a 911 call at all times. This task is becoming increasingly more difficult in the face of growing call volume and an ever-changing healthcare system.

Ute Pass Regional Health Service District has long-standing mutual aid agreements with South West Teller Health Service District (SWT-EMS) and the El Paso County Emergency Medical Service Authority (ESA). These agreements afford additional ambulance responses to our district when it is needed for situations such as mass casualty incidents (MCI) or extremely high call volumes. In return they may request an ambulance from our district for similar circumstances. The district also has an automatic aid agreement with the ESA for Green Mountain Falls and Chipita Park communities.